Return Policy

RETURN POLICY USA SALES ONLY. NO RETURNS ON EXPORT ITEMS.

 

CUSTOMERS ARE RESPONSIBLE FOR THE PARTS THEY ORDER.

IF YOU ARE DOING YOUR OWN REPAIRS AND ORDER THE WRONG PARTS BECAUSE YOU ARE NOT FAMILIAR WITH CHANGES OR UPDATES TO YOUR PRODUCT, YOU MAY INCUR EXTRA HANDLING AND SHIPPING CHARGES TO RETURN WRONG PARTS.

 

WE WILL NOT CREDIT FOR SHIPPING CHARGES.

 

EACH SUPPLIER WE REPRESENT HAS A DIFFERENT RETURN POLICY.

AS OF SEPT 01 2017 ENERPAC NO LONGER ACCEPTS RETURNS UNDER $100.00

 

RETURN CHARGES WILL NOT BE LESS THAN 15%/$25.00 AND MAY BE MORE DEPENDING ON THE SUPPLIER.

 

Please choose your products carefully. The return charge is very high from most of our suppliers or they are not allowing returns at all. We suggest you contact us about the return policy of the item/items you wish to purchase before you buy.

 

YOU MUST CONTACT US WITHIN 10 BUSINESS DAYS AFTER RECEIVING YOUR PRODUCT IF YOU WISH TO REQUEST A RETURN.

 

SALES AFTER 10 BUSINESS DAYS, SPECIAL ORDER ITEMS, CUSTOM MADE ITEMS, OIL, OPEN KITS, AND ELECTRICAL COMPONENTS ARE NOT SUBJECT TO RETURN. ALSO NOT SUBJECT TO RETURN ARE OBSOLETE PARTS AND PARTS FOR DISCONTINUED PRODUCTS.

 

ALL ITEMS BEING RETURNED MUST BE UN-USED IN THE ORIGINAL CONTAINER WITH ALL LABELS AND INSTRUCTIONS INTACT. RETURNS MUST BE PREPAID TO OHS INC. COMPANIES, RETURN DEPARTMENT, 24 N GRUBB ST. COLUMBUS OH 43215, UNLESS OTHERWISE INSTRUCTED.

 

HANDLING CHARGES WILL VARY WITH EACH ITEM AND SITUATION AND THERE MAY BE A CANCELLATION CHARGE FOR CANCELED ORDERS IF ITEMS HAVE ALREADY SHIPPED FROM FACTORY AND/OR CHARGED TO YOUR CREDIT CARD.

 

PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS OR TO OBTAIN RETURN INFORMATION ON THE ITEM/ITEMS YOU WISH TO PURCHASE PRIOR TO THE PURCHASE.

 

Orders for custom equipment and parts cannot be canceled once the raw material has been received.

 

All items sold on this web site are subject to availability.

 

We reserve the right to change price without notice.

 

Sales Policies listed on this web site are established in conjunction with our suppliers policies. They and we reserve the right to change policies without notice.